Reference

How olbewin Handles Your Account Under Our Legal Framework

These legal terms set out how your account, your data, and your activity on olbewin are governed — including how wallet transactions via DANA, OVO, and GoPay fit into our policy structure.

Account TermsData and PrivacyCookie PolicyDANA, OVO, GoPay ContextJurisdiction-Dependent Access
olbewin How olbewin Handles Your Account Under Our Legal Framework
ACCOUNT AND DATA HANDLING

How We Manage Data, Cookies, and Account Security

Trust on this platform is built through consistent, transparent handling of your account data — not through abstract promises. Here is how the four key areas work in practice, from the moment you register to how we retain your records after an account closure.

Data Handling

Account information — including your name, registered email, and linked wallet details such as your OVO or GoPay identifier — is processed solely for account operation, verification, and fraud prevention. We do not sell personal data.

Cookie Use

We use session cookies to keep your account login active and functional cookies to remember your wallet preference between visits. You can manage non-essential cookies through the cookie settings link in the page footer.

Account Security

Your account is protected by OTP verification at login. If you access from a new device — whether on Android or iOS — a confirmation step is triggered before the session opens. This applies to DANA, OVO, and GoPay wallet actions as well.

Retention and Deletion

We retain account records for as long as required by applicable policy and for the period needed to resolve any outstanding disputes. To request deletion or a copy of your data, contact support through the email channel with your account ID.

LEGAL CONTACT PATHS

How to Reach Us on Legal and Policy Matters

Legal questions need a direct line. We have three contact paths for policy-related queries — whether you need to request a data copy, dispute a transaction decision, or ask about how your wallet information is stored. Each channel is staffed for account and policy matters specifically.

Live Chat Open the chat widget from your account dashboard and select the Policy or Legal category. Our team can address data access requests, account terms queries, and wallet-linked policy questions through this channel.
Email Support Send detailed legal or data requests to our support email address shown in your account settings. Include your registered account ID and the specific policy area your question covers for a faster response.
Help Centre Our Help Centre contains the current version of every policy document, including the cookie notice, data retention schedule, and account terms — accessible from any page footer on the platform.

Common Legal and Policy Questions

These are the questions we actually get from account holders in Indonesia about how our legal terms work, what rights you have, and how to act on them. Players in Bandung and across other eligible regions have asked versions of every question below.

Yes. Access and eligibility depend on local law in your specific area. We operate where local regulation permits. It is your responsibility to confirm that this type of account activity is lawful in your region before registering.

Send a data access request via the email channel in your account settings. Include your registered account ID and specify that you want a data copy. We will process the request in line with our retention and access policy.

Wallet identifiers are used only for payment processing and fraud-prevention checks. We do not share them with marketing partners or unrelated third parties. This applies equally to DANA, OVO, and GoPay-linked accounts.

Yes. Submit a deletion request through the email support channel with your account ID. We retain records for the minimum period required by policy and to resolve any open disputes before deletion is completed.

We set session cookies for login continuity and functional cookies for wallet preference memory. Non-essential cookies can be turned off through the cookie settings link in the page footer — no account login required to access that setting.

Every policy document — account terms, data policy, cookie notice, and retention schedule — is available in the Help Centre, linked from the footer of every page. The version date is shown at the top of each document.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.